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1FOCUS GOOGLE CHROME EXTENSION HOW TO
1FOCUS GOOGLE CHROME EXTENSION PLUS

Great tools will let you apply segments to any report on the fly. Make sure you can search and segment all available reports to focus on your problem areas quickly. Don't be limited by your search, or your segmentsĭon’t waste time watching random replays and sifting through data. Your session replay tool should show these, and also let you search and segment based on the HTML shown. Make sure your dynamic content is accurately captured across AB testing, pop up messages, chat boxes, single page applications, or drop down menus.

Dynamic replays for dynamic content - Watch, search, and segment across any experience Make sure your session replay tool caches resource files with version control so you can see the exact web page version your user was interacting with, when an issue happened. You’ll want all versions of your website to be visible, both current and past (including all AB testing variations). Some tools won’t cache resource files accurately, or have all versions of your website recorded and retroactively available. Every version of your website should be available to see Some high value opportunities also occur in only a handful of cases, so sampling data will prevent you from finding these. If you’re sampling data, then you’re likely missing things that you need to fix or change. You need un-sampled data to see everything your users see, including page content, single page applications and campaigns. Don't be left in the dark - make sure your data is un-sampled ‍ 6 points to help you find the right vendor 1. To avoid privacy issues you need a session replay tool with built-in controls to mask any sensitive user data, and to mask that data before it is ever sent from your website. Often it’s because they don’t provide the flexibility to hide the right things, or to do it in the correct way. Some session replay tools might capture sensitive personal information when tracking users across your website. ‍ Some tools sample your data, when they shouldn'tīy sampling data and only collecting a portion of user experience sessions, you may be restricting what you can see, and missing important issues and insights across your website. Great tools will allow you to quantify and fix user problems after watching a single replay. You are often required to watch countless replays to try and identify common problems, or get a sense of how big a problem is. Issues with common session replay tools The information is rich, but can be hard to quantify Track those issues over time using segments, and fix them if they ever re-occur.

1FOCUS GOOGLE CHROME EXTENSION HOW TO

Watch replays of those specific issues to see how to fix them - good session replay tools will also provide diagnostics data.Work out which issues have the biggest impact on your users and your revenue.Once you have identified all the causes of user experience issues you need to:

What campaigns/channels did they visit from?ģ) Find out which impacts are the biggest and solve them first.

What pages did they visit before / after dropping off?.

Does the user not understand what they need to input?.

Explore those user journeys and replays to identify the causes.

Use segments to focus on users dropping off those fields.

Identify which fields are causing drop-off.

The data from Session Replay will help you identify last interaction points before drop off, so that you can start diagnosing why users have not converted.Įxample – To improve form submission rate: Instead, focus on problem areas first, or create segments of users that don't convert and focus on what causes them to drop-off Identify the causes of drop-offs How to use Session Replay effectively 1) Focus on the real issues, such as drop-off usersĭon't waste time watching random replays of all kinds of users. You can use the latest Session Replay tools to watch how people experience your website - and apply that knowledge to make the right changes to your website.

Identifying and solving funnel abandonment.

Understanding user journeys & experiences.

While the location of conversion funnel problems are usually clear, session replay tools allow them to answer the “why”. Session Replay was first developed to help e-commerce managers understand user experiences in conversion funnels. How Session Replay helps improve user experience Knowing how people experience your website can help you optimise it - and drive more conversions.

1FOCUS GOOGLE CHROME EXTENSION PLUS

The replay plays back the recording of the user’s point of view, showing which content they actually interacted with, plus any information input by the user. Session Replay records a user journey on a website (or web application) and allows the session to be played back at a later stage.